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Delivery and payment
This document forms part of the Displuno Store Terms and Conditions. The seller is P.P.H.U. Janusz Ciosek WIELKA REKLAMA, ul. ks. Jerzego Popiełuszki 13, 98-300 Wieluń, Poland, tax ID (NIP) 832-000-27-20 (details in "Legal information").
Delivery
Where we ship
- Poland and the EU Member States shown in the cart Poland, Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Spain, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary.
- Delivery to other countries can be agreed individually: b2b@displuno.com [TO BE CONFIRMED].
Processing time
| Product type | Dispatch |
|---|---|
| Standard products (no print) | within [X] business days of payment being received |
| Printed or personalised products | within [X–Y] business days of print proof approval and payment being received |
| Made-to-order products and wholesale | within the time stated in the quote |
If a different time is stated on the product page, the time on the product page applies. Business days are Monday to Friday, excluding public holidays in Poland.
Carriers, delivery times and costs
| Delivery method | Area | Delivery time after dispatch | Cost |
|---|---|---|---|
| [Courier, e.g. DPD / InPost / DHL] | Poland | usually [1–2] business days | PLN [AMOUNT] |
| [InPost parcel locker — if available] | Poland | usually [1–2] business days | PLN [AMOUNT] |
| [International courier] | EU countries | usually [2–6] business days | as shown in the cart |
| Oversized or pallet shipment | Poland and EU | usually [2–5] business days | as shown in the cart or quote |
| [Collection in Wieluń — OWNER'S DECISION] | — | after notice that the order is ready | PLN 0 |
- Delivery costs depend on weight, dimensions and destination country and are shown in the cart before you place the order. [FREE SHIPPING THRESHOLD — IF ANY.]
- Delivery times given by carriers are estimates.
- After dispatch you will receive an email with a tracking number.
Oversized and pallet shipments
- Large and heavy products (e.g. exhibition stands, tents, counters, light boxes, larger orders) are shipped as oversized or pallet shipments.
- Pallet carriers deliver to a place accessible to a truck, usually at ground level, without carrying the goods inside. Unloading and carrying in are the recipient's responsibility unless an additional service was selected in the order.
- Please provide the recipient's phone number. The carrier usually arranges the delivery date by phone.
Receiving the parcel
- Inspect the parcel in the presence of the courier. If the packaging is damaged, complete a damage report with the courier, take photos and email us at info@displuno.com.
- If a parcel is returned to us because it was not collected, we will contact you to arrange redelivery. [WHO BEARS THE COST OF REDELIVERY — TO BE VERIFIED BY THE LAWYER.]
Neutral shipping for agencies
At an advertising agency's request, we ship products directly to its client in neutral packaging, without Displuno branding, promotional materials, prices or an invoice in the parcel. Markings required by law remain on the product and packaging, e.g. manufacturer details, CE marking and safety instructions. Details: § 14 of the Terms.
Payment
Payment methods
[PAYMENT METHODS — TO BE CONFIRMED ONCE PAYMENTS GO LIVE:]
- payment cards (Visa, Mastercard), Apple Pay, Google Pay — processed by [PAYMENT PROVIDER],
- BLIK and instant bank transfers — processed by [PAYMENT PROVIDER],
- traditional bank transfer against a pro forma invoice — for companies and quoted orders,
- deferred payment — only for verified companies and public bodies (§ 13 of the Terms).
We do not accept cash on delivery [OWNER'S DECISION].
Rules
- Prices are shown in Polish zloty (PLN), gross, including VAT. If you pay with a card in another currency, the exchange rate is set by your card issuer.
- Online payment is made when the order is placed. We start processing once the payment provider confirms the payment.
- For a traditional bank transfer, pay within 7 days of placing the order. We start processing once the payment is received. The bank account number is shown on the pro forma invoice.
- We do not store your card details; they are handled by the payment provider.
- Refunds are made using the same payment method you used.
Invoices
- We issue an invoice [OR OTHER PROOF OF SALE — TO BE CONFIRMED BY THE ACCOUNTANT] for every order and send it by email as a PDF.
- Invoices for Polish companies are issued in the National e-Invoicing System (KSeF). To receive a company invoice, enter the company name and tax ID in the order.
- Companies from other EU countries with a valid EU VAT number (VIES) can buy at 0% VAT (intra-Community supply of goods). If you cannot enter your VAT number in the cart, please order via a quote request.
- Consumers from other EU countries pay VAT at the rate of the country of delivery [OSS STATUS — TO BE CONFIRMED BY THE ACCOUNTANT].
Contact
info@displuno.com · +48 22 113 14 16 · [OFFICE HOURS]