Displuno Online Store Terms and Conditions

Effective from [EFFECTIVE DATE].

§ 1. Seller and contact

1. The Displuno online store at displuno.com (the "Store") is operated by Janusz Ciosek, a sole trader doing business under the name P.P.H.U. Janusz Ciosek WIELKA REKLAMA (Przedsiębiorstwo Produkcyjno-Handlowo-Usługowe Janusz Ciosek Wielka Reklama), registered in the Central Register and Information on Business Activity (CEIDG), business address: ul. ks. Jerzego Popiełuszki 13, 98-300 Wieluń, Poland, tax ID (NIP) 832-000-27-20, EU VAT number PL8320002720, REGON 730018779 (the "Seller").
2. "Displuno" is a trade name (brand) of the Seller. The Seller is the party to every contract concluded in the Store.
3. Contact:
   • email: info@displuno.com,
   • phone: +48 22 113 14 16 (standard operator rates apply), [OFFICE HOURS, e.g. Mon–Fri 8:00–16:00 CET],
   • postal address: ul. ks. Jerzego Popiełuszki 13, 98-300 Wieluń, Poland,
   • companies, public procurement, advertising agencies and wholesale: b2b@displuno.com [TO BE CONFIRMED — if the mailbox is not created, replace with info@displuno.com].
4. Address for returns and complaints: [RETURNS ADDRESS — TO BE CONFIRMED; by default the address in para. 3].
5. You can contact the Seller in Polish or English.

§ 2. Definitions

1. Customer — a natural person, legal person or organisational unit without legal personality that uses the Store or concludes a contract with the Seller.
2. Consumer — a Customer who is a natural person concluding a contract not directly related to their business or profession.
3. Sole trader with consumer rights — a Customer who is a natural person concluding a contract directly related to their business, where the contract shows that it is not of a professional nature for them, in particular in view of the business activity disclosed in CEIDG (§ 11).
4. Business Customer — a Customer who is neither a Consumer nor a Sole trader with consumer rights, including companies, public sector bodies, advertising agencies and wholesale buyers.
5. Product — an item offered in the Store, in particular display systems, advertising products, printing, LED lighting, signage and accessories.
6. Personalised Product — a Product made to the Customer's specifications or clearly personalised, in particular printed from the Customer's file or design, or in a size, colour, configuration or with marking specified by the Customer.
7. Contract — a contract of sale of Products between the Seller and the Customer concluded through the Store or on the basis of a quote (§ 13–15).
8. Account — an electronic service that allows the Customer to log in to the Store, view order history and save data.
9. Business days — Monday to Friday, excluding public holidays in Poland.

§ 3. Electronic services and technical requirements

1. The Seller provides the following electronic services in the Store free of charge: browsing the offer, the cart and placing orders, the Account, the contact and quote request form and — if the Customer subscribes — the newsletter.
2. To use the Store you need a device with internet access, an up-to-date web browser with JavaScript and the cookies necessary for the Store enabled, and an active email address.
3. The Account contract is concluded for an indefinite period when the Account is created. The Customer may terminate it at any time by deleting the Account or by emailing info@displuno.com. The Seller may terminate it with 14 days' notice for an important reason (e.g. a change in law, closure of the Store), and without notice if the Customer seriously breaches these Terms.
4. The newsletter contract lasts until the Customer unsubscribes, which is possible at any time via the link in each message or by email.
5. The Customer must not provide unlawful content, including in print files, forms and reviews, or disrupt the operation of the Store.
6. Using electronic services involves typical internet risks such as malware, phishing or interception of data. The Customer should use up-to-date anti-virus software and keep login data confidential. The Seller never asks for payment card details by email or phone.
7. Complaints about electronic services can be sent to info@displuno.com. The Seller replies within 14 days.

§ 4. Products and prices

1. Prices in the Store are given in Polish zloty (PLN) and are gross prices, i.e. including VAT. [If other currencies are enabled: prices in other currencies are converted at the rate shown at checkout.]
2. Prices do not include delivery costs. Delivery costs and the total amount payable are shown in the cart before the order is placed.
3. VAT:
   • for deliveries in Poland, Polish VAT applies,
   • for sales to Consumers in other EU Member States, the VAT rate of the country of delivery applies, settled under the OSS scheme [OSS STATUS — TO BE CONFIRMED BY THE ACCOUNTANT; if the Seller is not registered for OSS and stays below the EUR 10,000 threshold, Polish VAT applies],
   • a Business Customer from another EU Member State who provides a valid EU VAT number confirmed in VIES before the Contract is concluded buys under an intra-Community supply of goods at 0% VAT. If the VAT number cannot be entered in the cart, such a Customer should order via a quote request (b2b@displuno.com).
4. When a price is reduced, we also show the lowest price of the Product in the 30 days before the reduction.
5. Product photos are for illustration. The description and parameters on the Product page are binding. The colour of a print may differ slightly from the colour on screen, as it depends on monitor settings and printing technology. Permitted size and colour tolerances are stated in the Product description.
6. Advertisements, product listings and price lists in the Store are an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.

§ 5. Orders and conclusion of the Contract

1. To place an order, the Customer adds Products to the cart, selects variants and personalisation options, provides delivery and invoice details, selects delivery and payment methods and clicks the order button with an obligation to pay (e.g. "Pay now").
2. Orders can be placed without creating an Account.
3. After placing an order, the Customer receives an email confirming acceptance of the order. The Contract is concluded when the Customer receives this email. The email contains the order details, the Seller's details, the information required by law and these Terms [AS A PDF ATTACHMENT OR FULL TEXT — see UWAGI.md].
4. If a Product turns out to be unavailable, the Seller informs the Customer without delay and offers a later delivery date or a replacement product. If the Customer does not agree, the Seller refunds the full amount paid within 14 days using the same payment method.
5. Non-standard Products, larger quantities and orders from Business Customers may be fulfilled on the basis of an individual quote (§ 13–15).

§ 6. Payment and invoices

1. Available payment methods: [PAYMENT METHODS — TO BE CONFIRMED ONCE PAYMENTS GO LIVE, e.g. payment cards, BLIK, instant bank transfers, Apple Pay and Google Pay processed by [PAYMENT PROVIDER]]. For Business Customers and quoted orders, also a traditional bank transfer against a pro forma invoice and — after verification — deferred payment terms (§ 12–15).
2. Electronic payments are processed by [PAYMENT PROVIDER]. The Seller does not store payment card details.
3. For a traditional bank transfer, the Customer pays within 7 days of placing the order. Processing starts once the payment is received. The Seller may cancel an order not paid within this period after an email reminder.
4. The Seller issues an invoice [OR OTHER PROOF OF SALE REQUIRED BY LAW — TO BE CONFIRMED BY THE ACCOUNTANT] for every order and sends it by email as a PDF. The Customer accepts electronic invoices. Invoices for Polish Business Customers are issued in the National e-Invoicing System (KSeF).

§ 7. Delivery

1. The Seller delivers Products in Poland and to the EU Member States shown in the cart. Delivery to other countries can be agreed individually.
2. Processing time:
   • standard Products — dispatched within [X] Business days of payment being received,
   • Personalised Products — dispatched within [X–Y] Business days of approval of the print proof and receipt of payment,
   • if a different time is stated on the Product page, the time on the Product page applies.
3. Carrier delivery times, carriers and delivery costs are described in the "Delivery and payment" document, which forms part of these Terms.
4. Large and heavy Products (e.g. exhibition stands, tents, counters, light boxes) may be shipped as oversized or pallet shipments. The cost of such delivery is shown in the cart or in the quote before the Contract is concluded.
5. The risk of loss of or damage to a Product passes to the Consumer only when the Product is delivered to the Consumer or to a person designated by them other than the carrier.
6. Please inspect the shipment on receipt and, if it is damaged, complete a damage report with the carrier and take photos. This helps us resolve the matter quickly. For Consumers it is not a condition for accepting a complaint.

§ 8. Personalised Products and print files

1. The Customer provides the print file as described on the Product page, in particular via the form on the Product page, a download link (e.g. WeTransfer, Google Drive) or by email quoting the order number. Technical file requirements (format, size, bleed, resolution, colour space) are given on the Product page or in a template.
2. The Seller checks files for technical suitability only. It does not correct content, spelling or data in the design unless agreed separately.
3. If a file is not suitable for printing, the Seller contacts the Customer before printing. The processing time starts from receipt of a correct file.
4. [IF THE SELLER SENDS PROOFS:] Before printing, the Seller may send the Customer a proof (preview) for approval. Printing starts after the Customer's approval in documentary form (e.g. by email). A Product made in accordance with the approved proof conforms to the Contract as regards the content of the design.
5. Until the design is approved for print, the Customer may cancel an order for a Personalised Product free of charge by email. [OWNER'S DECISION — this is a contractual right beyond the statutory minimum.]
6. The Customer represents that they hold the rights to the graphics, texts, trade marks and images supplied for printing and that their use does not infringe third-party rights or the law. The Seller may refuse to print unlawful content or content infringing third-party rights; in that case it refunds the payment for that part of the order.
7. If the Seller prepares a design on the Customer's instructions, the Customer may use it for the purpose for which it was ordered, including printing and publishing, once the full price is paid. Source files are released only if agreed.
8. The Seller keeps print files only to fulfil the order and handle any complaint, for no longer than [12] months after dispatch. The Seller does not archive files for future orders unless the Customer asks it to.
9. Consumers have no right of withdrawal for Personalised Products (§ 9 para. 3). This information is shown on the page of each Personalised Product before the order is placed.

§ 9. Right of withdrawal

1. A Consumer and a Sole trader with consumer rights may withdraw from a distance contract without giving a reason within 14 days. The period runs from the day on which the Customer (or a person designated by them other than the carrier) takes physical possession of the Product. Where an order covers several Products delivered separately, it runs from taking possession of the last one.
2. To withdraw, it is enough to send a statement before the period expires, e.g. by email to info@displuno.com or by post. The model form in the "Returns and withdrawal" document may be used.
3. The right of withdrawal does not apply to Personalised Products, i.e. goods made to the Consumer's specifications or clearly personalised (Article 38(1)(3) of the Polish Consumer Rights Act; Article 16(c) of Directive 2011/83/EU).
4. Where a Product consists of a standard component (e.g. a roll-up cassette, a wall frame, a flag pole) and graphics printed to the Customer's design, the right of withdrawal does not cover the graphics. The Consumer may withdraw from the Contract with respect to the standard component if it can be separated without damage; we then refund the price of the standard component shown on the Product page or in the order. [OWNER'S AND LAWYER'S DECISION.]
5. Detailed rules on withdrawal, return of the Product, costs and refunds are set out in the "Returns and withdrawal" document, which forms part of these Terms.
6. Business Customers have no statutory right of withdrawal (§ 12 para. 2).

§ 10. Lack of conformity (complaints)

1. The Seller is liable to Consumers and Sole traders with consumer rights for the conformity of Products with the Contract under the Polish Consumer Rights Act. This covers any lack of conformity that existed when the Product was delivered and becomes apparent within 2 years of delivery.
2. Complaints can be sent by email to info@displuno.com or by post to the address in § 1 para. 4. The Seller replies within 14 days of receipt.
3. Details, including Consumer rights and the procedure for Business Customers, are set out in the "Complaints" document, which forms part of these Terms.
4. The Seller does not provide a separate commercial guarantee for Products. If a manufacturer's guarantee is enclosed with a Product, its terms are set out in the guarantee document. A guarantee does not exclude, limit or suspend the Consumer's rights in respect of lack of conformity.

§ 11. Sole traders with consumer rights

1. The consumer provisions on the right of withdrawal from distance contracts and on lack of conformity of goods apply to Sole traders with consumer rights (Article 7aa of the Polish Consumer Rights Act), as does the protection against unfair contract terms (Article 385⁵ of the Polish Civil Code).
2. Whether the Contract is of a professional nature for the Customer depends in particular on the business activity disclosed in CEIDG. Provisions for Business Customers (§ 12–15) that conflict with these rules do not bind a Sole trader with consumer rights.

§ 12. Provisions for Business Customers

1. This section and § 13–15 apply only to Business Customers.
2. Business Customers have no statutory right of withdrawal from distance contracts. Standard Products may be returned only with the Seller's consent, on terms agreed in documentary form.
3. Pursuant to Article 558 § 1 of the Polish Civil Code, the parties exclude the Seller's statutory warranty liability for defects (rękojmia). Complaints from Business Customers are handled under the contractual procedure in the "Complaints" document.
4. The Seller's liability to a Business Customer on any legal basis is limited to the net value of the order to which the damage relates and does not cover lost profits or indirect damage, including contractual penalties agreed by the Customer with its own clients. This limitation does not apply to damage caused intentionally or to liability that cannot be excluded under mandatory law.
5. Benefits, burdens and the risk of accidental loss of or damage to the Product pass to the Business Customer when the Product is handed over to the carrier, unless the parties have agreed other delivery terms (e.g. Incoterms® 2020).
6. Products remain the property of the Seller until the full price has been paid (Article 589 of the Polish Civil Code).
7. In the event of late payment, the Seller is entitled to statutory interest for late payment in commercial transactions and compensation for recovery costs under the Polish Act of 8 March 2013 on counteracting excessive delays in commercial transactions. The Seller may suspend further orders until arrears are paid.
8. The Business Customer inspects the Product promptly after delivery. Quantity shortfalls and visible defects must be reported within [5] Business days of delivery, and hidden defects within [14] days of discovery, but no later than [12] months after delivery.
9. The Seller is not liable for delay or non-performance caused by force majeure, in particular decisions of authorities, infrastructure failures, weather events and delays of carriers or suppliers beyond the Seller's control. The delivery time is extended accordingly.
10. The Business Customer is responsible for obtaining consents and permits to install advertising and for installation in line with the instructions. Illuminated products should be connected to the electrical installation by a qualified person.
11. A Business Customer from a country other than Poland is responsible for checking whether the Product meets any specific requirements in the country of use and informs the Seller of them before the Contract is concluded.

§ 13. Companies and public procurement

1. Companies may buy in the Store by entering invoice details and their tax ID in the order, or request a quote at b2b@displuno.com.
2. In response to requests for quotation, including public procurement procedures and below-threshold requests, the Seller submits an offer in the form and within the time specified by the contracting authority. If the contracting authority does not specify a validity period, the offer is binding for [30] days from submission.
3. Where the procurement documents or the public procurement contract regulate a matter differently from these Terms, those documents prevail. These Terms apply to the remaining extent.
4. The Seller issues invoices in KSeF with the buyer and recipient details specified by the contracting authority (e.g. a municipality as buyer and its unit as recipient) and — where required by law or the contract — via the Polish Electronic Invoicing Platform (PEF). Invoices that require it by law are marked "split payment mechanism" (mechanizm podzielonej płatności).
5. The payment term for public entities is set by the contract. If the contract does not set it, it is [14] days from delivery of the invoice and may not exceed the term permitted by law (as a rule 30 days).
6. At the contracting authority's request, the Seller includes available Product documents with the delivery (e.g. technical data sheets, declarations of conformity, fire-retardancy certificates) and signs an acceptance report.
7. First orders from other companies are fulfilled after prepayment against a pro forma invoice. After verification, the Customer may be granted deferred payment, as a rule [14] days, and a credit limit, which the Seller may change or withdraw, in particular in the event of late payments.

§ 14. Advertising agencies

1. An advertising agency, design studio or other intermediary buying Products for its own clients (the "Agency") may request agency terms at b2b@displuno.com. The Seller verifies the Agency (e.g. in CEIDG, KRS, VIES) and may refuse to grant terms without giving reasons.
2. Price terms granted to an Agency are confidential. The Agency does not publish them or disclose them to third parties.
3. At the Agency's request, the Seller ships Products directly to the Agency's client in neutral packaging, without Displuno branding, promotional materials or documents and without prices or an invoice in the parcel. Where the carrier allows, the Agency's name is shown as sender on the label.
4. Neutral shipping does not cover markings that must remain on the Product or packaging by law, in particular manufacturer or importer details, CE marking, warnings and safety instructions.
5. The Seller does not contact the Agency's clients for direct sales unless the Agency consents or the client approaches the Seller independently of the given order.
6. The Seller processes the personal data of the Agency's clients provided for delivery (name, address, phone) on behalf of the Agency, solely for delivery, settlement and complaint handling. This paragraph constitutes a data processing agreement within the meaning of Article 28 GDPR. The Seller ensures confidentiality and security of the data, uses sub-processors only to the extent necessary (carriers, IT providers, production subcontractors), notifies the Agency of a personal data breach without undue delay and deletes the data after fulfilment, except for data it must retain by law.
7. The Agency is responsible for the content supplied for printing and for its client's consents, in the same way as the Customer under § 8 para. 6, and indemnifies the Seller against third-party claims in this respect.

§ 15. Wholesale and individual quotes

1. Large-volume orders, orders for retail chains and distributors, and recurring deliveries are fulfilled on the basis of an individual quote. Requests can be sent to b2b@displuno.com or via the form in the Store.
2. A quote is binding for the period stated in it or, if none is stated, for [14] days, subject to Product availability. The Contract is concluded when the Seller confirms the order in documentary form (e.g. by email).
3. The minimum value or quantity of a wholesale order is stated in the quote [MINIMUM WHOLESALE ORDER — TO BE COMPLETED].
4. Wholesale orders, in particular for Personalised Products, are fulfilled after full prepayment or a deposit in the amount stated in the quote. The Seller may grant deferred payment and a credit limit after verifying the Customer and may require security.
5. The delivery terms are set out in the quote (e.g. DAP place of delivery or FCA Wieluń under Incoterms® 2020). If the quote does not specify them, § 12 para. 5 applies.
6. After the Contract is concluded, any change or cancellation requires the Seller's consent. The Customer then bears the costs already incurred, up to the value of the order.
7. Wholesale quote terms are confidential (§ 14 para. 2 applies accordingly). The parties may conclude a separate framework agreement, which prevails over these Terms.

§ 16. Out-of-court dispute resolution

1. Consumers may use out-of-court complaint and redress procedures, in particular the assistance of municipal or district consumer ombudsmen, consumer organisations and permanent consumer arbitration courts at the Provincial Inspectorates of Trade Inspection in Poland. Information and a list of bodies: polubowne.uokik.gov.pl.
2. Consumers from other EU Member States can contact the European Consumer Centre in their country.
3. [OWNER'S DECISION: The Seller agrees / does not agree to participate in out-of-court consumer dispute resolution before (name of body).] Using these procedures is voluntary.

§ 17. Personal data

The Seller is the controller of Customers' personal data. Data processing and cookies are described in the "Privacy Policy".

§ 18. Accessibility [IF APPLICABLE — see UWAGI.md]

[Information on how the Store meets accessibility requirements, required from businesses other than microenterprises. To be prepared after an accessibility review of the Store theme.]

§ 19. Final provisions

1. These Terms are available free of charge at a permanent address in the Store in a form that allows them to be downloaded, saved and printed.
2. Contracts are governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
3. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to Contracts with Business Customers. Disputes with Business Customers are resolved by the court competent for the Seller's place of business.
4. The Seller may amend these Terms for important reasons, in particular changes in law, in the range of products or in payment and delivery methods. Amendments do not apply to Contracts concluded before they take effect. Customers with an Account or newsletter subscribers are informed by email at least 14 days before an amendment takes effect. A Customer who does not accept the amendment may terminate the Account or newsletter contract.
5. Contracts are concluded in Polish or English. The English version of these Terms is a translation. In the event of discrepancies, the Polish version prevails, subject to para. 2.
6. The following form part of these Terms: "Delivery and payment", "Returns and withdrawal" (with the model withdrawal form), "Complaints" and "Legal information". Data protection is described in the "Privacy Policy".