Returns and withdrawal

This document forms part of the Displuno Store Terms and Conditions. The seller is P.P.H.U. Janusz Ciosek WIELKA REKLAMA, ul. ks. Jerzego Popiełuszki 13, 98-300 Wieluń, Poland, tax ID (NIP) 832-000-27-20 (details in "Legal information").

1. Who can withdraw

1. The right to withdraw from a distance contract applies to:
   • consumers,
   • sole traders (natural persons) for whom the contract is not of a professional nature (Article 7aa of the Polish Consumer Rights Act).
2. Companies, public bodies, agencies and wholesale buyers do not have this right. Returns are possible for them only with the Seller's consent (section 8).

2. Withdrawal period

1. You have 14 days to withdraw from the contract without giving any reason.
2. The period runs from the day on which you, or a person designated by you other than the carrier, take physical possession of the product. Where an order covers several products delivered separately, it runs from delivery of the last one.
3. To meet the deadline, it is enough to send your statement before the period expires.

3. How to withdraw

1. Send us a clear statement of your decision to withdraw:
   • by email to info@displuno.com,
   • by post to: [RETURNS ADDRESS — TO BE CONFIRMED; by default Displuno / P.P.H.U. Janusz Ciosek WIELKA REKLAMA, ul. ks. Jerzego Popiełuszki 13, 98-300 Wieluń, Poland],
   • [via the "Withdraw from contract" function in the Store — TO BE IMPLEMENTED, see UWAGI.md].
2. You may use the model withdrawal form at the end of this document, but it is not obligatory.
3. Please state the order number and the products concerned; this speeds up the refund.
4. If you send your statement by email or through the Store, we will confirm receipt by email without delay.

4. When the right of withdrawal does not apply

1. The right of withdrawal does not apply to personalised products, i.e. goods made to your specifications or clearly personalised (Article 38(1)(3) of the Polish Consumer Rights Act; Article 16(c) of Directive 2011/83/EU). This includes in particular:
   • prints and graphics made from your file or to your design,
   • products in a size, colour or configuration specified by you,
   • products with your logo, text or other marking.
2. We indicate on the product page, before you place the order, that a product is personalised.
3. Where a product consists of a standard component (e.g. a roll-up cassette, a wall frame, a flag pole) and graphics printed to your design, you may withdraw with respect to the standard component if it can be separated without damage. We then refund the price of that component shown on the product page or in the order. The graphics cannot be returned. [OWNER'S AND LAWYER'S DECISION.]

5. Sending the product back

1. Send the product to: [RETURNS ADDRESS — TO BE CONFIRMED] no later than 14 days from the day you withdrew. It is enough to dispatch the parcel before this period expires.
2. You bear the direct cost of returning the product.
3. Products that by their nature cannot normally be returned by post or standard courier (e.g. exhibition stands, tents, counters, large light boxes) are returned as oversized or pallet shipments. The estimated cost of such a return is: from Poland PLN [AMOUNT], from other EU countries PLN [AMOUNT]. [TO BE COMPLETED — information required before the contract is concluded.] On request we can help arrange a collection; its cost will be deducted from the refund only with your consent.
4. Pack the product carefully, preferably in its original packaging, so that it is not damaged in transit.

6. Refund

1. We refund all payments received, including the cost of delivery to you, within 14 days of receiving your withdrawal statement.
2. We refund delivery costs only up to the cheapest standard delivery method offered in the Store. If you chose a more expensive delivery method, we do not refund the difference.
3. We use the same means of payment as you used, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
4. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it back, whichever is earlier.
5. If you withdraw from part of the order, we refund the price of the returned products. Delivery costs are refunded when you withdraw from the whole contract.

7. Condition of the returned product

1. You may inspect and test the product as you would in a shop.
2. You are liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning, e.g. permanent installation, use at an event, soiling or damage.

8. Returns for businesses

1. Business customers do not have a statutory right of withdrawal.
2. Standard, unused products in original packaging may be returned by prior agreement at b2b@displuno.com [TO BE CONFIRMED]. Terms, including any handling fee and transport costs, are agreed individually.
3. Personalised and made-to-order products cannot be returned.

9. Withdrawal and complaints

Withdrawal does not concern defects. If a product is damaged or does not match the order, please file a complaint (see "Complaints"). Complaints also apply to personalised products.

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Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: P.P.H.U. Janusz Ciosek WIELKA REKLAMA (Displuno store) [RETURNS ADDRESS — by default ul. ks. Jerzego Popiełuszki 13, 98-300 Wieluń, Poland] email: info@displuno.com

I/We (\) hereby give notice that I/We (\) withdraw from my/our (\) contract of sale of the following goods (\) / for the provision of the following service (\*):

.................................................................................................

Order number (optional): ..........................................

Ordered on (\) / received on (\): ..........................................

Name of consumer(s): ..........................................

Address of consumer(s): ..........................................

Bank account for the refund (only if you wish to be refunded by another method): ..........................................

Signature of consumer(s) (only if this form is notified on paper): ..........................................

Date: ..........................................

(\*) Delete as appropriate.