Frequently asked questions

Products and printing

Does the product price include printing the graphics?

The price on the product page covers the hardware described in the specification — e.g. a roll-up frame with cassette and bag, if the bag is included. The graphics in the photos are examples. For printing, ask us via a request for quotation — we will prepare a quote. You can also buy the system alone and have the graphics printed elsewhere.

How do I prepare a print file?

For every product we state the artwork size for the selected variant. The essentials: PDF file, CMYK colours, bleed, fonts converted to outlines and important content within the safe zone. Questions about your file? Email info@displuno.com.

How do I check whether an accessory or part fits my system?

In the description of each part we state which model and size it works with — e.g. a power supply “for LED BOX™ PLUS 200×200 and 200×240”. Bought your system elsewhere? Send us a photo and the model name at info@displuno.com — we will check what fits.

Delivery and payment

How long do processing and delivery take?

Products without print are shipped once payment has been received, and products with print once the file has been approved. Delivery time depends on the carrier and the destination country. We state the pallet shipping date in the offer. Need a product by a specific date, e.g. for a trade fair? Let us know before you order.

Which countries do you ship to and how much does delivery cost?

We ship to Poland and to the European Union countries available in the cart. You will see the delivery cost in the cart before payment — it depends on the weight, parcel dimensions and country. Large and heavy orders are shipped on pallets — we state the cost in the quote. Outside the EU — ask us for a quote.

How can I pay?

You will see the available payment methods at checkout before placing your order. Businesses can also pay by bank transfer against a pro forma invoice and, after verification, on payment terms.

Invoices and businesses

Are prices net or gross? Will I receive a VAT invoice?

In the store for Poland, prices include 23% VAT. When you log in to a business account, we also show net prices. We issue a VAT invoice for every order — just enter your tax ID at checkout.

I am a company from another EU country. Can I buy without Polish VAT?

Yes, if you have an active EU VAT number listed in the VIES system. Enter it in your request for quotation or when opening a business account — after verification we will issue an invoice without Polish VAT (intra-Community supply of goods).

Can a company pay on deferred terms?

Yes, after company verification. Payment terms and the credit limit are agreed individually. Open a business account or email info@displuno.com.

How do I open a business account?

Send a request for quotation as a company and provide your tax ID (NIP) or EU VAT number. We will verify your details and activate an account with business prices. More: For businesses and tenders.

Do you handle tenders and public procurement?

Yes. We will prepare an offer with technical data (dimensions, materials, weights, packaging) and, on request, with manufacturer documents where available. Send the procedure number and bid deadline via the form or to info@displuno.com.

I work at an advertising agency. What can I get?

Agency prices, neutral shipping straight to your client and help with print files. Register your agency — details on the For advertising agencies page.

I buy in large quantities. How do I get a wholesale price?

Send a list of products and quantities via a request for quotation or by email to info@displuno.com — you can attach an XLSX or CSV file. We will reply with price, lead time and transport cost. More: Wholesale and distribution.

Returns and complaints

Can I return a product?

If you buy as a consumer, you can withdraw from the contract within 14 days of receiving the shipment without giving a reason. In Poland, the same right applies to sole traders if the purchase is not of a professional nature for them. The right of withdrawal does not cover products made to your specifications — e.g. printed with your graphics. Returns of business purchases are handled in accordance with the terms and conditions. To withdraw from the contract, send a statement by email to info@displuno.com.

My shipment arrived damaged. What should I do?

If possible, check the parcel in the presence of the courier and, if there is visible damage, ask for a damage report. For pallet deliveries, do this before signing the documents. Take photos and email info@displuno.com — we will help with a replacement or a complaint. The absence of a damage report does not deprive a consumer of the right to file a complaint.

Can’t find the answer to your question?

Call: +48 22 113 14 16 · Email: info@displuno.com · Contact